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Even happy customers are overpaying their energy bills

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The latest Ofgem customer service highlights survey has revealed that 74% of customers are either ‘satisfied’ or ‘very satisfied’ with their energy supplier – that’s up from 71% in Q1 of 2020. During the same period, complaints have also fallen by nearly 30%.

The survey shows that overall satisfaction increased not just for the best energy suppliers but for all supplier groups. However, medium-sized suppliers were rated highest (79% satisfaction), followed by small suppliers (77%) and large suppliers (72%). 



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