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Here’s why softphones are the future

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‘Endpoint’ is telecoms jargon for the final piece of equipment used in a phone call to speak and listen. In the past this was invariably a desk-phone referred to in another piece of comms jargon as a POT – perfectly ordinary telephone.

Desk-phones were an important source of revenue for manufacturers and suppliers of on-premise PBX phone systems. They were usually proprietary to the manufacturer’s phone system, giving the manufacturer a monopoly on supply. This made desk-phones disproportionately expensive, with feature phones costing hundreds of pounds.



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